Home :: Terms & Conditions

Terms & Conditions

Warranty Policy

  • All items are backed by the manufacturer’s warranty. Length of warranty varies between products.
  • All warranty items must have an original sales receipt. No warranty items will be accepted without a receipt.
  • All Warranty items must contain all original parts supplied with the item at the time of purchase (EX: Mounting brackets, Cords, Adaptors). Not having all original parts may void the warranty.
  • All warranty returns must have an authorization number please call or email to receive your return Authorization. No warranty items will be accepted without an authorization Number
  • Some warranty items may require you to contact the manufacturer directly. Some items may require a manufacture’s return authorization. Wholesale Hydroponics holds no responsibility for items not covered by manufacturers warranty
  • All shipping costs of the warranty item returning is at the expense of the customer (No COD shipments will be accepted). Until the item has been determined to be defective or warrantable by the manufacturer. At which time we will issue a store credit for the cost to ship the item back to us from within Canada and the U.S. (Excluding Hawaii, Alaska, & Puerto Rico). We will cover all return shipping costs back to the customer within Canada and the U.S. (Excluding Hawaii, Alaska, & Puerto Rico). For all other customers outside Canada and the U.S. shipping is at the sole responsibility of the customer.

Return Policy

  • Wholesale Hydroponics offers a 14 day return policy. Any item may be returned up to 14 days upon you receiving your order. Excluding any items that are final sale or special order.
  • All returns must have an authorization number please call or email to receive your return Authorization. No return items will be accepted without an authorization Number.
  • All returns must have an original sales receipt and all original parts and pieces. No returns will be excepted if any of the above are missing.
  • All returns must be in original condition and unopened and unused. No returns will be excepted if any product is not in its original condition.
  • All shipping costs of returning items are at the sole responsibility of the customer and must be sent insured to cover the cost of the item in case of damage during shipping. No COD or uninsured packages will be accepted.
  • All returns will be credited back to the customer in the same payment method used to originally pay for the item. No Exceptions!
  • We will accept no returns of special ordered items. Unless the item is defective or warrantable.

 

Shipping Policy

 

  • All packages will be packed in discrete plain unmarked packaging.
  • For some orders over $500.00 Wholesale Hydroponics offers a free shipping service within Canada with some exclusions. Orders cannot be combined, pooled, shared or paired. Some products do not qualify for this offer. Wholesale Hydroponics holds the right to deny or suspend this offer at any time.
  • Shipping rates are as stated on the sale completion screen and are based on Canada Post regular parcel service. For orders that are too large for Canada Post to take, we will contact you with further shipping options.
  • Shipping to the U.S. (excluding Hawaii, Alaska & Puerto Rico), charges are as stated on the purchase completion page and are based on Canada Post International standard ground service.
  • Shipping to Hawaii, Alaska, or Puerto Rico, charges are as stated on the purchase completion page and are based on Canada Post International Standard Parcel rates.
  • Shipping to Other countries, Please call or email to receive a quote on shipping. The only service we offer to other countries is Canada Post International Standard Parcel rates.
  • All duties, foreign taxes, & import fees are the sole responsibility of the customer. We suggest contacting local officials to find if there are extra charges that apply to the products that you are ordering.
  • All listed weights for products are listed to reflect the cost to ship and may not be the actual weight of the product.

 

Questions & Concerns

Please feel free to contact us any time if you have any questions or concerns about any of our products and services we offer

 

Wholesale Hydroponics

Info@wholesalehydroponics.ca